Interlogix TruVision Password Reset 
( DVR, NVR, IP Camera)

Reset password If an admin (not a specific user) device password is lost, contact CCTV Networking Technical Support ([email protected]) to restore the password. There are two ways to restore the password. The method to be used depends on the device and its currently installed firmware.

Software Download Link :-

https://pim.firesecurityproducts.com/sites/default/files/product_downloads/2018/software/trunav7.1sp1.zip

https://pim.firesecurityproducts.com/sites/default/files/product_downloads/2020/software/truvision_device_manager_9.0sp1.zip 

To restore the default password (method 1):


1. Select the device for password reset in the main Device Manager window.


2. Click Device Manager Tools, and then click the Reset Password tool button.


3. Copy the serial number from the Device Serial No. field in the Device information panel and paste it into an email to send to [email protected]. CCTV Networking Technical Support ([email protected]) will provide a security key by email.





4. Enter the security key received from CCTV Networking Technical Support ([email protected]) in the Security Code field and click OK to restore the default password. The default password is 1234.


Note: The security key provided is related to the date the serial number was sent to CCTV Networking Technical Support ([email protected]) and expires the day it was created. If the current date was not specified in the request, CCTV Networking Technical Support ([email protected]) provides a security key valid for one day following the date of the request.


To set a new password using an XML file (method 2):


1. Select the device for password reset in the main Device Manager window.


2. Click Device Manager Tools, and then click the Reset Password tool button.


3. Click the Reset Password button. 12 TruVision Device Manager User Manual





4. Click Export Reset File in the Reset Password window to save the XML file, and then email the file to CCTV Networking Technical Support ([email protected]). CCTV Networking Technical Support will provide a new XML file.


5. Save the XML file received from CCTV Networking Technical Support on the computer, click Browse, and select the new XML password file.


6. Type a new password and then confirm it in the New Password and Confirm Password fields. Click Apply.


Note: Do not restart the device after the password recovery XML file has been exported, otherwise the steps above must be repeated. The password recovery XML file expires after 48 hours.

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