Interlogix TruVision Password Reset DVR NVR IPC | DOITEK

TruVision NVR Password Reset – Complete Step-by-Step Guide

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Forgot the administrator password of your TruVision NVR or DVR?

Don't worry. Many TruVision recorders provide a password recovery procedure that allows the administrator password to be reset without replacing the recorder or losing the recorded video.

This guide explains the TruVision NVR password reset process step by step, including how to use TruVision Device Manager, how to generate the password recovery XML file, what information is required, and what to do if the NVR is not detected.

Important: The password recovery process can vary depending on the TruVision recorder model and firmware version. The procedure below describes the commonly used Device Manager XML recovery method.

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What You Need Before Starting

Before attempting a TruVision NVR password reset, make sure you have:

• Physical or network access to the TruVision NVR

• A Windows PC or laptop

• TruVision Device Manager installed

• An Ethernet/network connection between the NVR and PC

• The NVR's serial number

• Access to the NVR's network

• A USB drive if your particular recorder requires one during the recovery process

The most important requirement is that the TruVision recorder and the computer running TruVision Device Manager should be on the same local network.

If they are connected to different networks, Device Manager may not discover the recorder.

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What Is TruVision Device Manager?

TruVision Device Manager is a Windows utility used to discover and manage TruVision devices such as:

• TruVision NVRs

• TruVision DVRs

• TruVision IP cameras

• Network video recorders

• Other supported TruVision devices

Among other functions, Device Manager can be used to initiate the administrator password recovery process.

Do not confuse it with TruVision Navigator.

TruVision Navigator

Navigator is primarily used for:

• Live camera viewing

• Playback

• Recording management

• Multi-site video management

TruVision Device Manager

Device Manager is used for:

• Device discovery

• Network device management

• Device configuration

• Password recovery

For the password-reset procedure described in this article, TruVision Device Manager is the important application.

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Method 1 – Password Reset Using a Security Key

Depending on the recorder model and firmware, TruVision devices may support a security-key based recovery method.

The general process is:

1. Open TruVision Device Manager.

2. Select Device Discovery.

3. Find the TruVision recorder.

4. Select the device.

5. Open Device Manager Tools.

6. Select Reset Password.

7. Copy the complete device serial number.

8. Record the date displayed by the recorder.

Some models may also require the hour displayed by the recorder.

The required device information can then be provided to the appropriate technical support channel to obtain the required security key.

Once the security key is received:

1. Open the Reset Password window.

2. Enter the security key in the Reset Code field.

3. Apply the reset.

The exact behavior of this method depends on the recorder model and firmware.

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Method 2 – TruVision NVR Password Reset Using an XML File

The XML recovery method is commonly used when the recorder supports file-based password recovery.

This method is particularly useful when you need to generate a password recovery request and have the corresponding recovery file processed.

Step 1 – Install TruVision Device Manager

Install the appropriate version of TruVision Device Manager on a Windows computer.

If you already have TruVision Navigator installed, Device Manager may also be accessible from within Navigator.

After installation, launch TruVision Device Manager from the Windows Start menu.

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Step 2 – Connect the NVR and Computer to the Same Network

This is one of the most important steps.

The:

TruVision NVR/DVR

and

Windows PC running TruVision Device Manager

should be connected to the same local network.

For example:

                 Same LAN
                     |
        +------------+------------+
        |                         |
   Windows PC                TruVision NVR
        |                         |
 Device Manager              Network Cable

If the NVR and PC are on different networks, Device Manager may not find the recorder during discovery.

If possible, connect both devices to the same network switch.

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Step 3 – Open Device Discovery

Start TruVision Device Manager.

From the main screen, select:

Device Discovery

The software will scan the local network for compatible TruVision devices.

Wait for the discovery process to complete.

Your NVR should appear in the device list.

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Step 4 – Identify the Correct NVR

If multiple TruVision devices are installed on the network, carefully identify the correct recorder.

Check information such as:

• Device type

• IP address

• Serial number

• Model

• Device name

For example:

Serial Number:

TVN1004cS0420151012AARR090141252WCVU

Always verify the serial number before starting the recovery process.

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Step 5 – Open Reset Password

Select the required NVR from the Device Manager list.

Then select:

Device Manager Tools

and open:

Reset Password

This will open the password recovery interface.

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Step 6 – Export the Password Recovery XML File

Inside the Reset Password window, select:

Export Reset File

Save the generated XML file somewhere easy to find, such as the Windows Desktop.

For example:

Desktop
   └── PasswordReset.xml

The exact filename may differ depending on the Device Manager version.

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IMPORTANT – Do Not Modify the XML File

The exported XML file should be sent exactly as generated.

Do not:

• Open and edit the XML

• Change the contents

• Add or remove information

• Rename the contents

• Modify the file manually

Send the original exported XML file to the authorized technical support/service provider handling the password recovery.

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IMPORTANT – Do Not Reboot the NVR

After exporting the recovery XML file, do not restart or reboot the NVR.

This is extremely important.

If the recorder is rebooted after generating the recovery file, the recovery process may need to be repeated and a new XML file may need to be generated.

The password recovery XML file also has a limited validity period.

The support procedure specifies that the recovery XML expires after 48 hours.

Therefore, once the XML file has been generated, the recovery process should be completed as soon as possible.

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Step 7 – Send the XML File for Processing

Once the XML file has been exported:

1. Locate the original XML file.

2. Attach it to an email.

3. Send it to the authorized technical support/service provider.

4. Wait for the processed password recovery XML file.

The returned file is then used to complete the password reset.

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Step 8 – Load the Returned XML File

After receiving the processed password recovery XML file:

1. Open TruVision Device Manager.

2. Select the same NVR.

3. Open Device Manager Tools.

4. Select Reset Password.

5. Click Browse.

6. Select the XML password recovery file received from technical support.

The recovery file will then be loaded into the password reset interface.

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Step 9 – Create a New Password

Enter the new administrator password.

You will normally have two fields:

New Password

and

Confirm Password

Enter the same password in both fields.

Then select:

Apply

The recorder should process the password change.

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TruVision Password Requirements

A strong password is important because the reset interface may reject a password that does not meet the required complexity rules.

The documented requirements include:

• 8–16 characters

• Combination of letters and numbers

• At least one uppercase letter

• At least one symbol

Supported symbols include characters such as:

_  -  *  @  /  $  ?  (  )

Example of a weak password

admin1234!

This may not satisfy all of the required password rules.

Example of a stronger password

Admin*1234

The exact password requirements can vary by device/firmware, so follow the requirements shown by the recorder.

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Password Reset Failed – What Does It Mean?

If the TruVision interface displays:

Password Reset Failed

it does not necessarily mean that the recovery XML file is invalid.

One possible reason is that the new password does not satisfy the recorder's password complexity requirements.

Before requesting another recovery file, verify:

• Password length

• Uppercase letter

• Numbers

• Required symbol

• Password confirmation

• Correct XML file

• Correct NVR

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TruVision NVR Not Showing in Device Discovery

One of the most common problems is that the NVR does not appear in Device Manager.

Check 1 – Same Network

Confirm that the PC and NVR are connected to the same network.

For example:

PC
192.168.1.50

NVR
192.168.1.100

Both devices are on the same:

192.168.1.x

network.

If the PC is on one network and the NVR is on another, discovery may fail.

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Check 2 – Network Switch

If possible, connect both devices to the same network switch.

For example:

             Network Switch
             /             \
            /               \
        Windows PC          NVR

Then run Device Discovery again.

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Check 3 – Verify the NVR IP Address

If the NVR's IP address is known, try accessing the NVR from a web browser on the same computer.

For example:

http://192.168.1.100

If the NVR's login page opens, the PC can communicate with the recorder.

If the page does not open, investigate:

• IP address

• Subnet mask

• Network cable

• Network switch

• VLAN configuration

• Firewall

• Network restrictions

The customer's IT/network administrator may need to assist if the network prevents communication.

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What If the XML Reset File Fails?

If the recovery process fails repeatedly:

1. Verify that the new password satisfies the password requirements.

2. Verify that you are using the correct XML file.

3. Confirm that the XML file belongs to the correct NVR.

4. Confirm that the recovery file has not expired.

5. Confirm that the NVR was not rebooted after exporting the original XML.

6. If necessary, follow the manufacturer's support procedure for generating a new recovery file.

If the NVR was rebooted after generating the original XML file, generate a new reset XML file and submit the new file for processing.

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Why the NVR Should Not Be Rebooted

The exported recovery file is associated with the recorder's current recovery state.

If the recorder is restarted after the recovery file has been generated, the previously generated recovery information may no longer be valid.

Therefore:

Generate XML → Send XML → Receive processed XML → Apply reset

is the safest workflow.

Avoid:

Generate XML → Reboot NVR → Try old XML

If the recorder has been rebooted, generate a fresh recovery XML file.

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TruVision NVR Password Reset – Quick Summary

Here is the complete process in short:

Install TruVision Device Manager
              ↓
Connect PC + NVR to same network
              ↓
Open Device Discovery
              ↓
Find the NVR
              ↓
Select Device Manager Tools
              ↓
Select Reset Password
              ↓
Export Reset File
              ↓
Save XML file
              ↓
DO NOT REBOOT NVR
              ↓
Send XML for processing
              ↓
Receive processed XML
              ↓
Open Reset Password
              ↓
Browse and select returned XML
              ↓
Enter new password
              ↓
Confirm password
              ↓
Click Apply
              ↓
Password Reset Completed

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Frequently Asked Questions

Can I reset a TruVision NVR without the old password?

For supported models, the password recovery procedure can be used when the administrator password has been lost.

The exact recovery method depends on the recorder model and firmware.

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Does password reset delete recorded video?

The password recovery process described here is intended to reset the administrator password. It is not the same as formatting the hard drive or restoring the recorder to factory defaults.

However, always follow the correct procedure for your specific model.

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Does the PC need to be connected to the Internet?

The NVR and PC need to communicate with each other on the local network for Device Manager discovery.

Internet access may be required for downloading software or communicating with a remote technical support/service provider, but the device discovery itself is performed over the local network.

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Can I use TruVision Navigator instead of Device Manager?

Navigator and Device Manager serve different purposes.

If Device Manager is available through your installed TruVision software, you may be able to launch it from Navigator. For the password recovery procedure, however, the relevant utility is TruVision Device Manager.

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How long is the recovery XML valid?

The documented recovery procedure states that the password recovery XML file expires after 48 hours.

For this reason, complete the recovery process promptly after generating the XML file.

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What happens if I reboot the NVR after exporting the XML?

You may need to generate a new recovery XML file.

The safest approach is to avoid rebooting the NVR until the password recovery process has been completed.

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Final Checklist

Before sending the XML file for password recovery, verify:

☑ TruVision Device Manager is installed
☑ PC and NVR are on the same network
☑ Correct NVR has been selected
☑ Correct serial number has been verified
☑ Reset Password has been opened
☑ Export Reset File has been completed
☑ Original XML file has been saved
☑ XML file has not been modified
☑ NVR has NOT been rebooted
☑ XML file is within the 48-hour validity period

Once these conditions are satisfied, the XML file can be submitted for processing.

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Need Help With a TruVision NVR Password Reset?

If you are unable to access your TruVision NVR because the administrator password has been lost, the first step is to identify the exact recorder model and firmware version and determine which recovery method it supports.

For supported devices, the XML recovery process described above can be used to generate the password recovery request and complete the password change.

Always use an authorized password recovery/service process and ensure that you have permission to reset the device.