Hikvision Offline Error 0xe0000104 - Complete | DOITEK Tech

Hikvision Error 0xe0000104 - What It Means

**Error:** "Offline (0xe0000104)" or "Platform Access Offline"

**Location:** Hik-Connect app / iVMS-4200 / NVR Web Interface

**Devices:** Hikvision DVR, NVR, IP Cameras

**Impact:** Cannot view live cameras remotely

This error appears when your Hikvision device cannot connect to Hik-Connect P2P servers. Same as errors 0xe0000105 and 0xe0000108.

ROOT CAUSES (99% of Cases)

Cause	Symptoms	Likelihood
DNS Settings Wrong/Empty	Most common - 80% cases securitycamcenter​	🔴 90%
Hik-Connect Disabled	Platform Access = "Disabled"	🟡 70%
Router Firewall	Blocks P2P ports 8000, 8443	🟡 40%
OEM Device	Non-official Hikvision	🔴 30%
Internet Down	No WAN connectivity	🟢 10%

STEP-BY-STEP FIX (95% Success Rate)

STEP 1: Fix DNS Settings (80% Fix)

**Web Interface (PC):**

1. Access NVR: http://192.168.1.64 (your NVR IP)

2. Login → Configuration → Network → TCP/IP

3. DNS Servers:

   ✅ Preferred DNS: 8.8.8.8 (Google)

   ✅ Alternate DNS: 8.8.4.4 (Google)

4. Click "Apply" → Reboot NVR

**NVR Menu (Direct):**

Menu → Configuration → Network → Advanced → Platform Access

✅ Enable Hik-Connect

✅ Serial No: Auto (or copy from device)

✅ Apply → Reboot

Screenshot Reference:

Preferred DNS Server: 8.8.8.8

Alternate DNS Server: 8.8.4.4

Gateway: 192.168.1.1 (your router)

STEP 2: Enable Platform Access

NVR Menu → Configuration → Network → Advanced → Platform Access

✅ Enable Hik-Connect: CHECKED

✅ Server Address: Default (ddns.hikvision.com)

✅ Port: 8000

✅ Device Serial No: [Auto-detect]

✅ Apply → Reboot (2-3 mins)

STEP 3: Router Port Forwarding

Router Settings → Port Forwarding:

Inbound Port: 8000 → NVR LAN IP: 192.168.1.64:8000

Inbound Port: 8443 → NVR LAN IP: 192.168.1.64:8443

✅ UPnP: ENABLED (easiest)

STEP 4: Verify Internet Connectivity

NVR Menu → Configuration → Network → Test

✅ PING 8.8.8.8 → Success (under 200ms)

✅ PING ddns.hikvision.com → Success

✅ Platform Status → ONLINE (green)

 QUICK FIX TABLE (Copy-Paste)

Problem	Solution	Time
DNS Empty	8.8.8.8 / 8.8.4.4	2 mins
Hik-Connect OFF	Enable Platform Access	1 min
Firewall Block	Port forward 8000, 8443	3 mins
OEM Device	Contact seller	N/A

SUCCESS CHECKLIST

□ DNS: 8.8.8.8 / 8.8.4.4 ✓

□ Platform Access: ENABLED ✓

□ Serial No: Registered ✓

□ Internet Test: PING Success ✓

□ Status: ONLINE (Green) ✓

□ Hik-Connect App: Live View ✓

OEM DEVICE SPECIAL CASE

❌ CP Plus, TVT, Dahua OEM = No Hik-Connect

✅ Solution: Use iVMS-4200 or SADP Tool

✅ Alternative: Brand app (EZVIZ, etc.)

MOBILE VERIFICATION

Hik-Connect App → Devices → doitek.net NVR

✅ Status: Online (Green)

✅ Live View: 16CH Working

✅ Cloud P2P: Connected

✅ QR Code: Scanned Successfully

ADVANCED TROUBLESHOOTING

1. Factory Reset → Network Setup → DNS Fix

2. Firmware Update → Latest 4.XX.XXX

3. MTU: 1500 (default)

4. Enable DDNS: hikvisionddns.com

5. Static IP: Avoid DHCP conflicts

TOOLS FROM DOITEK

Hikvision Password Reset Tool

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